Troubleshooting

This guide aims to extend the main troubleshooting guide covering Replay-specific scenarios.

My canvas Elements Aren't Getting Captured

There's currently no support for canvas. It's being tracked in this GitHub issue. Feel free to 👍 and help us prioritize it.

My Custom CSS/Images/Fonts/Media Aren't Appearing When I View the Replay

The replay 'video' is actually a video-like reproduction of the HTML on your website. This means that all the external resources your site uses (CSS/Images/Fonts), will be rendered by the corresponding <style>, <img> and <video> tags on your site. Add sentry.io to your CORS policy so the iframe hosted on sentry.io can fetch and display these resources.

Replay on My Bowser Extension Doesn't Work

This is not a supported use-case. The replay package is built to work on a website and not as an externally-loaded script via browser extension or other mechanism. In fact, Sentry's Session Replay product can help developers find out when a third-party Chrome extension causes otherwise hard to debug or reproduce issues with their website.

Help improve this content
Our documentation is open source and available on GitHub. Your contributions are welcome, whether fixing a typo (drat!) to suggesting an update ("yeah, this would be better").